VIMANA is a software solution for industrial analytics that generates insight, predictions, and recommendations from machine data to enable production efficiency, and workflow automation. The administrators use the interfaces to manage machines, their performance, users and their communications within a shop floor.
Users were having issues with parts of the application interface which were identified from sources such as direct customer emails and call support logs. They were carefully analysed to understand their genuine requirements and were translated into user stories. Pain points were initially listed and prioritized based on outcome impact.
Factory visit was made to see how users were currently using the application. Their environment and work surroundings were noted to understand their pain points. Careful observations were made on the operators such as time frequencies during switching focus from machine to the application and other behaviours.
Most users were having trouble with identifying, searching or navigating to content and then recognize it. Therefore, in order to redesign, I rebuilt the information architecture and iterated several times to address the problems. Following are few snapshots of the pen and paper work.
Managers were taking a lot of time to add several users and there was need to add multiple users in an easy and quick way instead of one at a time.
Result: There was a major improvement in efficiency. The >30 minute task got reduced to an average of about 5 minutes.
There were users with the same names and it was difficult to differentiate and see which machines were allotted to any user.
Result: Recognition times decreased from 12 seconds to 2 seconds after adding profile photo. Dark theme improved user’s accessibility.
A lot of confusion was around the am/pm time units and getting the sense of it was becoming a challenge.
Result: Recognition time decreased from 15 seconds to 3 seconds.
Result: Users were satisfied with the improvements and positive feedback reflected on improved experience.
Result: Simple change brought in an overall improvement in effectiveness. Users were happy with the changes.
Result: User felt an increase in sense of screen control and there was an overall acceptance increase of more than 90% from the users.